Returns and Cancellations
Order Cancellation
Withdrawal / Order Cancellation
Cancellation can be made within 2 days from the date the order is placed and before it has been shipped. Withdrawal or cancellation of the order may occur in the following cases:
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Before completing the order: During the ordering process, you may click the “Delete” button located in the “Cart.” By clicking this link, the product is automatically removed from your cart.
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After completing the online order: You may contact us at +30 21 0252 2456
or through the contact form in order for us to proceed with the cancellation of your order.
Order Delay: An order may be delayed in cases of payment via bank deposit, as we ship our products only after the bank transfer has been completed.
After the product has been shipped, the following terms apply:
Product Returns
You have the right to return the products you have purchased and request their replacement. Returns are accepted within 14 days and only if the products are new, unopened, their packaging has not been tampered with, they are in their original condition, and are accompanied by the relevant documents (receipt, invoice, etc.).
In the case of a return, the customer will bear the corresponding shipping costs, except in cases where, due to the company’s fault, incorrect products or products with actual defects were sent. In such cases, we undertake all shipping costs for both the returned and replacement product.
A refund claim or withdrawal is accepted only if the products are in their original packaging and have not been opened.
Product Warranty
For ovens and the wheel, a two-year warranty is provided. The company does not provide a warranty nor guarantee the suitability of any product sold for any specific purpose.
Warranty Disclaimer
The company provides a warranty regarding the products; however, responsibility for suitability for a specific purpose lies with the manufacturer. The company makes every possible effort to ensure the proper functioning of this website but does not guarantee that the site will operate without interruption, without errors, or that it is free from “viruses” or other harmful components.
Limitation of Liability
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Under no circumstances shall the company be liable to compensate the user for loss of profits or for any damages arising from any cause related to the operation and use of this site, which the user accesses on their own initiative, including any damage resulting from delay in receipt, non-receipt, or loss of data during use of the site.
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The company bears no responsibility for any links provided through the site.
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The user is responsible for paying any applicable fees and any related costs arising from the use of the site.
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The company reserves the right to immediately terminate access to the site for any user who violates the applicable terms of use.
Before proceeding with any transaction through our website, please read the following terms carefully. The use of the services of the website www.eflowers.gr implies the unreserved acceptance of the general terms and conditions of use, as applicable each time.
Personal Data
The visitor can browse the online store www.eflowers.gr without providing personal information.
However, in order to submit an order, the voluntary registration of certain personal data is required, such as:
Name and surname or company name,
Postal address,
Contact telephone number,
Email,
Tax ID (only for issuing an invoice),
Credit card details (if used as a means of payment).
This information is collected exclusively for:
The execution of orders,
The optimization of your service,
Informing you about products & offers (only with consent).
The e flowers company is committed to the protection of your personal data and complies with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and applicable Greek legislation.
Transaction Security
The website www.eflowers.gr uses the SSL (Secure Sockets Layer) security protocol to encrypt sensitive data. The SSL protocol:
Protects information such as credit card numbers, names and addresses,
Ensures that data cannot be read or modified during transmission over the internet,
Is the global standard for secure online commercial transactions.
Data Retention Period
Your personal data is kept:
As long as your registration or active business relationship lasts,
Or as long as required by tax and commercial legislation (e.g. for order receipts).
After the end of our relationship or at your request, your data is securely deleted, unless otherwise provided by law.
Third Party Access
Your personal data is not disclosed to third parties, unless:
You have given your explicit consent,
Required by law (e.g. police, judicial, audit authorities),
Necessary to complete the transaction (e.g. courier companies, banking providers).
User Rights
According to the GDPR, you have the following rights:
Access to your data,
Correction or erasure of data,
Restriction or objection to processing,
Data portability.
You can exercise your rights at any time by contacting us.
Minor Users
If you are under 18 years of age, you must read these terms together with your parent or guardian. Use of the website by minors is deemed to have been made with the consent of the parent or guardian.
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Cookies Policy — e flowers
What are cookies?
Cookies are small pieces of text that are stored in the user's browser when they visit a website, such as Chrome, Firefox, Safari, etc. They are used to store information about your visit (such as preferences, session identifiers, language, login details, etc.) and serve to improve your experience. They do not cause any damage to your computer or mobile device.
Other similar technologies, such as web beacons or local storage, also function for similar purposes and are included in the term "cookies".
Why do we use cookies?
On the website www.eflowers.gr, we use cookies for:
The proper functioning of the site,
The provision of personalized services,
The analysis of traffic and user behavior,
The support of marketing and advertising.
Cookies are only installed with the user's consent, in accordance with the General Data Protection Regulation (GDPR).
What types of cookies are used?
1. Strictly necessary cookies
Necessary for the basic functioning of the website. They include elements such as:
Saving privacy settings,
Keeping users logged in,
Filling in forms.
They do not contain personal data and cannot be disabled through the site's cookie settings.
2. Functionality / Third-Party Cookies
They allow:
Content personalization (e.g. language),
Viewing third-party services (e.g. YouTube, Google Maps),
Integrating social networking functions.
If disabled, some services will not be available.
3. Performance / statistics cookies
Used to track traffic, site navigation and page performance.
The data is anonymous and helps us improve our website.
4. Marketing / tracking cookies
Used for:
Advertising targeting,
Displaying ads according to your preferences,
Retargeting through services such as Google Ads, Facebook Pixel, etc.
Controlling or disabling cookies
You have the ability to:
Accept or reject cookies through the banner that appears when entering the website,
Change your cookie settings at any time through your browser (Chrome, Firefox, Safari, etc.).
Disabling some cookies may limit the functionality of the site.
More information
For information on the protection of personal data, please refer to the Privacy Policy.
Contact
If you have any questions about this Cookies Policy or how we use your personal data, you can contact e flowers Company at the following:
📧 Email:
📞 Phone: 210 252 2456
📍 Address: Kaftantzoglou 41, Kato Patisia, Athens
Privacy Policy
The company e flowers (hereinafter referred to as the “Company”) attaches particular importance and respect to the protection of your personal data. This Privacy Policy (hereinafter referred to as the “Policy”) concerns the conditions for the collection, storage and use of personal data by our Company, headquartered at: 41 Kaftantzoglou Street, Kato Patisia, Athens, tel.: 210 252 2456, e-mail:
This Policy and its Terms may be updated from time to time and, for this reason, you should regularly be informed of its content and check it for any changes.
DEFINITION OF PERSONAL DATA
The term “personal data”, as used in this Policy, refers to information about data subjects, i.e. natural persons, whether private individuals or professionals, such as name, postal address, email address, contact telephone number, etc., which can be used to identify a customer or visitor to the website (site).
DEFINITION OF PERSONAL DATA PROCESSING
Processing of Personal Data is the collection, recording, organization, storage, adaptation, alteration, retrieval, retrieval, use, transfer to third parties, dissemination, association, combination, restriction, deletion and destruction of Personal Data of natural persons.
HOW PERSONAL DATA IS COLLECTED
We collect information about you, among other things, in the following cases:
A. When you contact us directly, through our call center to request information.
B. When you visit the Website & during the ordering process.
C. If you respond to our promotional actions or request information, e.g. by completing a response form or by entering your data online on our website via the contact form.
D. in order to register as a member and open an Account
E. If you provide personal data on behalf of a third party, you must ensure that the third party in question has previously been informed of this Policy. If you are under 16 years of age, you must not provide us with any information about yourself unless you have the consent of the person exercising your parental responsibility. Please help us keep your information up to date by informing us of any changes to your personal data.
WHAT PERSONAL DATA DO WE COLLECT FROM YOU
The following categories of data about you may be collected and further processed through the various services and means of communication described in this Policy:
A. Contact Data: e.g. name, telephone numbers, fax number, email address, postal code, etc. & order billing information (tax ID, profession, registered office), credit and debit card details are registered in the secure bank system
B. Website Usage & Contact: IP, browsing data for statistical purposes
C. Information on the reasons for contacting us: information regarding the reasons for interest, support services, requests for our services, including complaints and claims.
D. The Website may use cookies to improve the user's experience while browsing it and to improve the overall quality of its services. Cookies are small text files that are sent to a user's computer when they visit a website. Cookies are stored on the visitor's/user's hard drive but do not take knowledge of any document or file from their computer. They are used to facilitate the visitor's/user's access to specific services, for statistical purposes in order to determine the areas in which these services are useful or popular or for marketing purposes. The visitor/user/member of the Website/Application can configure his/her browser in such a way as to prohibit the reception of all cookies or to notify him/her when a cookie is sent. However, the visitor/user/member of the Website should be aware that certain features or services of the Website may not function properly without cookies.
We collect the above necessary information from you, which you provide to us voluntarily.
PROCESSING OF PERSONAL DATA
We do not make decisions, nor do we conduct profiling, based on automated processing of your data.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
For your data related to your above actions, the lawfulness of their processing is based on your consent.
PURPOSE OF PROCESSING PERSONAL DATA
The personal data you declare anywhere in
