Return / Cancellation Policy

Uncategorised

Returns and Cancellations

Order Cancellation

Withdrawal / Order Cancellation

Cancellation can be made within 2 days from the date the order is placed and before it has been shipped. Withdrawal or cancellation of the order may occur in the following cases:

Before completing the order: During the ordering process, you may click the “Delete” button located in the “Cart.” By clicking this link, the product is automatically removed from your cart.
After completing the online order: You may contact us at +30 21 0252 2456
or through the contact form in order for us to proceed with the cancellation of your order.

Order Delay: An order may be delayed in cases of payment via bank deposit, as we ship our products only after the bank transfer has been completed.

After the product has been shipped, the following terms apply:

Product Returns

You have the right to return the products you have purchased and request their replacement. Returns are accepted within 14 days and only if the products are new, unopened, their packaging has not been tampered with, they are in their original condition, and are accompanied by the relevant documents (receipt, invoice, etc.).

In the case of a return, the customer will bear the corresponding shipping costs, except in cases where, due to the company’s fault, incorrect products or products with actual defects were sent. In such cases, we undertake all shipping costs for both the returned and replacement product.

A refund claim or withdrawal is accepted only if the products are in their original packaging and have not been opened.

Product Warranty

For ovens and the wheel, a two-year warranty is provided. The company does not provide a warranty nor guarantee the suitability of any product sold for any specific purpose.

Warranty Disclaimer

The company provides a warranty regarding the products; however, responsibility for suitability for a specific purpose lies with the manufacturer. The company makes every possible effort to ensure the proper functioning of this website but does not guarantee that the site will operate without interruption, without errors, or that it is free from “viruses” or other harmful components.

Limitation of Liability

Under no circumstances shall the company be liable to compensate the user for loss of profits or for any damages arising from any cause related to the operation and use of this site, which the user accesses on their own initiative, including any damage resulting from delay in receipt, non-receipt, or loss of data during use of the site.
The company bears no responsibility for any links provided through the site.
The user is responsible for paying any applicable fees and any related costs arising from the use of the site.
The company reserves the right to immediately terminate access to the site for any user who violates the applicable terms of use.